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Terms & Conditions

Welcome to London Explorer Tours. By booking our services, you agree to the terms and conditions outlined below. Please read them carefully as they govern your use of our tours and related services.

 

Booking and Payment

  • Booking Confirmation: A booking is confirmed once payment is received, and a confirmation email is sent.

  • Payment Terms: Full payment must be made at the time of booking unless otherwise agreed.

  • Cancellation Policy:

    • Cancellations made up to two weeks before tour: Full refund.

    • Cancellation made up to 48 hours before tour: 60% refund

    • Cancellations made within 48 hours of the tour: No refund.

  • Amendments: Changes to bookings are subject to availability and may incur additional charges.

 

Tour Inclusions and Exclusions

  • Inclusions:

    • Private vehicle transportation.

    • Services of a licensed driver-guide.

    • Entry fees to specified attractions (if explicitly included in the tour package).

  • Exclusions:

    • Meals, beverages, and personal expenses.

    • Entry fees to attractions not included in the tour package.

 

Availability of Tours

  • Tour Schedule:

    • Tours are subject to availability and may vary depending on demand, weather conditions, or unforeseen circumstances.

    • We reserve the right to modify, reschedule, or cancel tours if necessary. Clients will be notified promptly in such cases, and alternative arrangements or refunds will be offered where applicable.

  • Minimum Participant Requirement:

    • Some tours may require a minimum number of participants to proceed. In the event that this minimum is not met, clients will be informed in advance, and a rescheduled date or full refund will be provided.

  • Seasonal Availability:

    • Certain tours may only be available during specific seasons or times of the year. This information will be clearly stated at the time of booking.

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Pricing and Payment

  • Tour Prices:

    • All prices are listed in GBP (£) and are inclusive of applicable taxes unless stated otherwise.

    • Prices are subject to change without prior notice but changes will not affect bookings that has been confirmed.

  • Inclusions and Exclusions:

    • Tour prices include only the services and amenities explicitly listed in the tour description.

    • Any additional costs, such as meals, entry fees to attractions (unless otherwise stated), and personal expenses, are not included and must be borne by the client.

  • Promotional Offers and Discounts:

    • Discounts and promotional offers are subject to specific terms and conditions and may not be combined unless explicitly stated.

    • Offers are valid only during the promotional period and cannot be applied retroactively to existing bookings.

  • Payment Terms:

    • Full payment is required at the time of booking to secure a reservation unless otherwise specified.

    • Payments can be made via credit/debit card, bank transfer, or other approved payment methods.

  • Payment validation

    • All card payments and cardholder details may undergo validation checks conducted by us and/or the card issuer. We accept no responsibility for delays or non-delivery resulting from such checks and are under no obligation to provide further clarification.

    • If your card issuer declines to authorise payment, we will be unable to process your order. In such cases, we will not be liable for any delays, non-delivery, or bank charges incurred by you. Additionally, we are not obligated to disclose the reason for the payment refusal.

 

Responsibilities of Guests

  • Our itinerary is thoughtfully planned, so we kindly ask guests to arrive at the designated meeting point at the specified time, as the vehicle will depart promptly at 9:00 AM. Please be aware that the tour's end time will remain unchanged, even in the event of a delayed start.

  • Guests are responsible for their personal belongings during the tour.

  • Any specific requirements (e.g., mobility needs) must be communicated at the time of booking.

 

Driver-Guide Responsibilities

  • Our driver-guides are responsible for ensuring the tour itinerary is followed as closely as possible, subject to traffic, weather, or other unforeseen circumstances.

  • The driver-guide reserves the right to modify the itinerary for safety or operational reasons.

 

Liability

  • London Explorer Tours is not responsible for:

    • Delays or cancellations caused by events beyond our control, such as weather, strikes, or road closures.

    • Loss, theft, or damage to personal belongings during the tour.

  • Our liability is limited to the cost of the tour booked.

 

Health and Safety

  • Guests are required to adhere to safety instructions provided by the driver-guide.

  • Any health concerns or medical conditions must be disclosed at the time of booking.

 

Code of Conduct

  • We reserve the right to remove any Guest from the tour for disruptive or inappropriate behaviour. No refund will be provided in such cases.

 

Photography and Media

  • Guests may take photographs during the tour for personal use.

  • Any commercial use of images or video taken during the tour requires prior written permission from London Driver Guided Tours.

 

Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

 

Contact Information

If you have any questions or concerns about these terms, please contact us:

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